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Privacy Policy

Privacy Policy

Last updated: 26 September 2026

This Privacy Policy explains how LEO & LOONA KIDS AMUSEMENT ARCADE L.L.C (“Leo & Loona”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or use our website https://leoloona.ae/, submit an enquiry, make a booking request, or communicate with us.

By using our website or submitting your information through any form on our website, you agree to the terms of this Privacy Policy.

  1. Who we are

This website is operated by:

LEO & LOONA KIDS AMUSEMENT ARCADE L.L.C
Commercial License No.: 1071030
United Arab Emirates

Leo & Loona operates family entertainment parks, birthday party services, kids’ activities, workshops, events, cafés, and related entertainment services in the UAE.

  1. Information we collect

We may collect personal information that you provide to us directly, including but not limited to:

  • your name;
  • phone number;
  • email address, if provided;
  • preferred park location;
  • preferred date of visit or event;
  • number of children or guests;
  • birthday party or event enquiry details;
  • messages, comments, or special requests submitted through our website or communication channels;
  • information you provide when contacting us by phone, email, WhatsApp, social media, or online forms.

We may also collect certain technical information automatically when you use our website, such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • time and date of visit;
  • website usage data;
  • cookies and similar tracking technologies.
  1. Children’s information

Our services are intended for families and children; however, our website forms must be completed by adults, parents, guardians, or authorised representatives.

We may collect limited information related to children, such as the number of children attending an event, age range, birthday party details, or other information necessary to arrange a booking or service.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian. If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can review and delete the information where required.

  1. How we use your information

We use the information we collect for the following purposes:

  • to respond to your enquiries;
  • to process birthday party, event, or booking requests;
  • to contact you regarding your enquiry or booking;
  • to confirm details such as date, park location, number of guests, and package preferences;
  • to provide customer support;
  • to improve our website, services, customer experience, and operations;
  • to manage promotions, offers, events, and marketing communications, where permitted;
  • to send service-related messages by phone, email, SMS, WhatsApp, or other communication channels;
  • to comply with legal, regulatory, accounting, security, or operational requirements;
  • to protect our rights, property, customers, staff, and business operations.
  1. Legal basis for processing

We process your personal information where it is necessary:

  • to respond to your request or enquiry;
  • to take steps before entering into a booking or service arrangement;
  • to provide services requested by you;
  • to comply with applicable legal obligations;
  • based on your consent, where required;
  • for our legitimate business interests, such as improving our services, managing customer communications, and protecting our business.

You may withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe option where available.

  1. Communication with you

When you submit an enquiry through our website, we may contact you using the details you provided, including by phone, email, SMS, WhatsApp, or other messaging platforms.

We may contact you for purposes related to your enquiry, booking, birthday party request, event planning, customer service, or follow-up communication.

We may also send you promotional messages, special offers, or updates about Leo & Loona, where permitted by law or where you have provided consent.

  1. Sharing your information

We do not sell your personal information.

We may share your information only where necessary with:

  • our employees and authorised team members;
  • Leo & Loona branches and related group companies;
  • booking, CRM, communication, and customer service platforms;
  • payment service providers, where applicable;
  • IT, hosting, website maintenance, analytics, and technical service providers;
  • marketing and advertising service providers, where applicable;
  • event partners, suppliers, or service providers involved in fulfilling your booking or request;
  • government authorities, regulators, courts, or law enforcement bodies, where legally required.

All third parties who process personal information on our behalf are expected to handle such information securely and only for the purposes for which it was provided.

  1. Payment information

If payments are made through our website or third-party payment providers, payment information may be processed directly by the relevant payment provider.

We do not store full payment card details on our website unless expressly stated and technically required. Payment transactions are handled through secure payment processing systems.

  1. Cookies and analytics

Our website may use cookies and similar technologies to:

  • enable website functionality;
  • improve website performance;
  • analyse website traffic and usage;
  • remember user preferences;
  • support marketing, advertising, and retargeting activities.

Cookies may be placed by us or by third-party service providers such as analytics, advertising, or social media platforms.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

  1. Data storage and security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

  1. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • responding to enquiries;
  • managing bookings and customer relationships;
  • providing services;
  • maintaining business records;
  • complying with legal, accounting, tax, or regulatory requirements;
  • resolving disputes or enforcing our agreements.

When personal information is no longer required, we will delete, anonymise, or securely store it in accordance with our internal procedures and applicable requirements.

  1. International transfers

Some of our service providers, systems, or platforms may process or store personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled securely and in accordance with applicable data protection requirements.

  1. Your rights

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • withdraw consent where processing is based on consent;
  • object to certain types of processing;
  • request restriction of processing;
  • unsubscribe from marketing communications.

To exercise your rights, please contact us using the details below.

  1. Third-party links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data protection practices.

The updated version will be posted on this page with a revised “Last updated” date.

  1. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

LEO & LOONA KIDS AMUSEMENT ARCADE L.L.C
Website: https://leoloona.ae/
Email: info.ll@leoloona.ae

 

 

 

 

Terms & Conditions

Last updated: 26 September 2026

These Terms & Conditions (“Terms”) govern your use of the website https://leoloona.ae/ and any enquiries, booking requests, purchases, services, activities, events, birthday parties, or other services provided by LEO & LOONA KIDS AMUSEMENT ARCADE L.L.C (“Leo & Loona”, “we”, “us”, or “our”).

By using our website, submitting an enquiry, making a booking, purchasing tickets or services, or visiting any Leo & Loona location, you agree to these Terms.

  1. Company information

This website is operated by:

LEO & LOONA KIDS AMUSEMENT ARCADE L.L.C
Commercial License No.: 1071030
United Arab Emirates
Website: https://leoloona.ae/
Email: info.ll@leoloona.ae

Leo & Loona operates family entertainment parks, birthday party services, kids’ activities, workshops, events, cafés, and related entertainment services in the UAE.

  1. Use of the website

You agree to use our website only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with any other user’s use of the website.

You must not:

  • submit false, misleading, or incomplete information;
  • misuse our enquiry or booking forms;
  • attempt to gain unauthorised access to our systems;
  • copy, reproduce, or use our website content without permission;
  • use the website for fraudulent, unlawful, or harmful purposes.
  1. Enquiries and booking requests

Submitting an enquiry or booking request through our website does not automatically confirm a booking.

A booking is only confirmed when Leo & Loona confirms the details with you and, where applicable, receives the required payment, deposit, or written confirmation.

When submitting an enquiry, you must provide accurate and complete information, including your name, contact number, preferred park, preferred date, number of children or guests, and any other requested details.

We may contact you by phone, email, SMS, WhatsApp, or other communication channels regarding your enquiry or booking request.

  1. Birthday parties, events, and packages

Birthday party packages, event packages, activities, inclusions, prices, menus, timing, and availability may vary depending on the selected park, date, time, number of guests, and chosen package.

All birthday parties and events are subject to availability and must be confirmed by Leo & Loona.

Additional services, extra guests, food and beverage items, entertainment, decorations, workshops, or other add-ons may be subject to additional charges.

Leo & Loona reserves the right to update, modify, replace, or discontinue packages, activities, menus, prices, and offers at any time.

  1. Prices and payments

All prices are shown in UAE Dirhams unless stated otherwise.

Prices may be subject to VAT, service charges, or other applicable fees where relevant.

Payment terms, deposit requirements, balance payment deadlines, and accepted payment methods will be communicated at the time of booking or purchase.

Your booking may not be confirmed until the required payment or deposit has been received.

  1. Cancellations, rescheduling, and refunds

Cancellation, rescheduling, and refund conditions may vary depending on the type of booking, package, promotion, event, or service purchased.

For birthday parties, private events, group bookings, workshops, and special offers, specific cancellation or rescheduling rules may be communicated separately at the time of booking.

Unless otherwise agreed in writing by Leo & Loona, deposits, booking fees, promotional offers, discounted packages, and special event payments may be non-refundable.

Any approved refund may take time to process depending on the payment method, bank, or payment provider.

Leo & Loona reserves the right to refuse, cancel, or reschedule a booking where necessary due to operational, safety, maintenance, force majeure, or other circumstances beyond our reasonable control.

  1. Park admission and visitor rules

All visitors must follow Leo & Loona’s park rules, safety instructions, staff guidance, and any posted notices.

Children must be supervised by a parent, guardian, or responsible adult at all times, unless otherwise expressly agreed as part of a supervised activity or service.

Parents and guardians are responsible for the behaviour, safety, and wellbeing of the children in their care.

Leo & Loona may refuse entry or ask a guest to leave if the guest:

  • behaves in an unsafe, aggressive, abusive, disruptive, or inappropriate manner;
  • fails to follow safety rules or staff instructions;
  • damages property;
  • causes disturbance to other guests or staff;
  • appears unwell or presents a safety concern;
  • breaches these Terms or park rules.
  1. Health, safety, and participation

Some activities may involve physical movement, play structures, climbing, slides, trampolines, interactive games, or other active entertainment.

Guests and parents or guardians are responsible for assessing whether participation is suitable based on age, health, physical ability, and any medical conditions.

You must inform Leo & Loona in advance of any relevant allergies, medical conditions, disabilities, dietary restrictions, or special requirements related to your booking or visit.

Leo & Loona will take reasonable steps to provide a safe environment, but participation in activities is at the visitor’s own risk, subject to applicable law.

  1. Food and beverages

Food and beverage availability, menus, ingredients, prices, and serving times may vary by location and date.

Guests must inform us in advance of any allergies, dietary requirements, or food restrictions.

While we take reasonable care, we cannot guarantee that food or beverages will be free from allergens, traces of allergens, or cross-contamination.

Outside food and beverages may be restricted or prohibited, unless approved by Leo & Loona in advance or required for specific medical or infant needs.

  1. Photos and videos

Photography and video recording may be permitted in certain areas, provided that it does not disturb other guests, breach privacy, or violate park rules.

Guests must respect the privacy of other visitors and must not photograph or record other children, families, guests, or staff without appropriate permission.

Leo & Loona may take photos or videos during events, activities, or visits for operational, promotional, or social media purposes only where permitted and, where required, with appropriate consent.

  1. Personal belongings

Guests are responsible for their own personal belongings.

Leo & Loona is not responsible for lost, stolen, or damaged personal items, unless caused by our proven negligence and subject to applicable law.

Any lost property found at our premises may be kept for a limited period and handled in accordance with our internal procedures.

  1. Promotions and offers

Promotions, discounts, vouchers, packages, and special offers are subject to availability and specific terms.

Promotions cannot be combined with other offers unless expressly stated.

Leo & Loona may amend, suspend, or withdraw any promotion or offer at any time.

  1. Intellectual property

All content on our website, including text, graphics, logos, images, videos, designs, icons, branding, and layout, is owned by or licensed to Leo & Loona and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, or use our content or branding without our prior written consent.

  1. Website content and availability

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all content, prices, availability, packages, offers, or descriptions will always be complete, accurate, or current.

We may update, suspend, or remove any part of the website at any time without prior notice.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors or viruses.

  1. Third-party links and services

Our website may contain links to third-party websites, platforms, payment providers, booking systems, social media pages, or other external services.

We are not responsible for the content, privacy practices, security, availability, or terms of any third-party websites or services.

Your use of third-party websites or services is at your own risk and may be subject to separate terms and policies.

  1. Limitation of liability

To the maximum extent permitted by applicable law, Leo & Loona will not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the website, your visit to our parks, participation in activities, or use of our services.

Nothing in these Terms excludes or limits liability where it cannot be excluded or limited under applicable law.

  1. Force majeure

Leo & Loona will not be responsible for any delay, cancellation, interruption, or failure to perform any obligation due to events beyond our reasonable control, including but not limited to government restrictions, emergencies, natural disasters, fire, flood, technical failures, power outages, strikes, pandemics, security incidents, mall closures, or other force majeure events.

  1. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website or submitting your information, you agree to our Privacy Policy.

  1. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Your continued use of our website or services after any update means that you accept the revised Terms.

  1. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates, as applicable in Dubai.

Any disputes arising in connection with these Terms, the website, or our services shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.

  1. Contact us

If you have any questions about these Terms & Conditions, please contact us:

LEO & LOONA KIDS AMUSEMENT ARCADE L.L.C
Website: https://leoloona.ae/
Email: info.ll@leoloona.ae